SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’m really impressed with the softness and comfort of this bed. my dog absolutely adores it and snuggles in every night. it’s well-padded and provides excellent warmth during colder nights, which has been perfect for the winter months. the bed is also lightweight, making it easy to move from room to room. i’ve even washed it a couple of times and it still holds up well. fantastic quality for the price!
my cat instantly fell in love with this bed. it’s incredibly soft and keeps her warm during chilly nights. the size is perfect, and the material feels durable enough to last a long time.
perfect
finding a good quality bed for my cat has always been a challenge, but this one exceeded my expectations. the plush fabric provides excellent warmth and softness, perfect for winter nights. the cushioning is thick, offering great support, and my cat loves the raised edges that make her feel extra cozy. it’s not too bulky, so it fits easily in any corner of the room. the fact that it’s easy to clean is a huge bonus for me. i love seeing my cat so comfortable and happy in her new favorite spot. truly a great addition to our home!
cozy, comfortable, and the perfect size for my small dog.
my cat has always been picky about where she sleeps, but she took to this bed immediately. it’s plush, warm, and the perfect size for her to curl up in. the raised edges give her a cozy little nook to rest her head on. cleaning is simple, and the bed looks great in any room. it’s been a wonderful addition to her daily routine, and she seems so much more comfortable now.
it's soft and well-made, but my dog doesn’t use it as much as I expected. decent quality overall though.
this bed has become my pet’s favorite place to lounge. the padding is thick, soft, and provides great warmth, making it ideal for colder months. it’s also easy to clean, which is a big plus for me. i’m thrilled with how much my dog loves it. highly recommend for small pets!
great quality, my cat curls up in it every night!
i purchased this bed for my small dog, and i couldn’t be happier with it. the moment i placed it on the floor, he curled up and fell asleep almost instantly. the material is incredibly soft and keeps him warm on colder nights, which has been a blessing during the winter. the size is perfect for small to medium dogs, and the raised edges make him feel safe and secure. i’ve also noticed that it’s easy to clean, which makes maintaining it a breeze. overall, this has been a great purchase, and my dog loves it!
luxurious
the bed is cozy but a bit smaller than i thought. my cat uses it occasionally but not daily
my cat rarely sticks to one bed for long, but this one has become her go-to. the plush material keeps her comfortable, and the raised sides give her a sense of security. it's lightweight enough to move around, and the neutral color blends well with my decor. a great find!