SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just wow! This jumpsuit is the real deal. I was a bit skeptical at first but boy am I glad I went for it. It's super warm and cozy, perfect for those chilly winter days. The waterproof feature is a lifesaver during snowfall or rainy weather - keeps me dry throughout. Not to mention, it fits like a glove and looks stylish too! No more compromising comfort over style this winter season 🙌💯
Such a fantastic purchase! This jumpsuit is not only warm and comfy, but it's also waterproof. Perfect for winter weather!
i'm this cozy little number its perfect for cold days and keeps me dry in the rain too so happy with my purchase 👌
i've been using this suit for about 2 weeks now and i gotta say its worth every penny spent on it the is amazing not too tight not too loose just right also love the fact that its completely waterproof so no worries if you get caught in rain or snow plus it keeps you really warm which is great because i hate feeling cold honestly can't imagine going through winter without this anymore 😊👍
I was pleasantly surprised by how well this jumpsuit. It's incredibly warm, totally waterproof, and looks great on me.
this suit is everything i wanted for winters super snug yet stylish no more shivering or getting wet during snowfall 🙏
This jumpsuit has truly transformed my winters! Its warmth factor is off the charts - no need for layering up anymore. Plus, being totally waterproof means I can enjoy outdoor activities without worrying about getting drenched or catching a chill. It's comfortable to wear all day long and has an attractive design that earns compliments wherever I go!
never thought i'd say this but i actually look forward to chilly days now just so that i can wear this awesome jumpsuit 😂👍
The comfort level of this jumpsuit is through the roof! Plus, it keeps me perfectly insulated from cold winds and rains.
This has to be the best winter gear I've ever owned. The warmth it provides is unmatched, plus being waterproof makes it even better!
can we talk about how awesome this jumpsuit is? seriously though from keeping me snug as a bug in freezing temperatures to staying perfectly dry during unexpected showers – it does everything promised and then some what’s even better? it doesn’t restrict movement at all making chores around house easier than ever before if anyone asks me what’s my secret weapon against harsh winters – well now they know 😉✨
wow just wow talk about exceeding expectations never felt warmer or drier in winters before highly recommend 👏💯
This jumpsuit has been a lifesaver during harsh winters - keeping me comfortably warm and completely dry at all times.