SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a relief this shoulder bag has been! I've got a little fur baby who loves to tag along wherever I go, and this soft mesh sling has made it so much easier. It comfy for both me and my pet, with the soft material being gentle on their skin while still providing enough support. The design is super practical too - my hands are free so I can carry other things or just enjoy our walks without worry. This product is definitely worth every penny! 🐾❤️
Best purchase I've made in a while The sling is comfortable and my pet loves it. Great for long walks or quick trips to the store.
satisfactory
This sling is a lifesaver. It's lightweight, sturdy, and keeps my fur baby secure during our outings together.
i'm not one write reviews but i had to make an exception for this of a product. never thought carrying around my small dog could be so comfortable until i tried out this sling style bag. it's lightweight yet sturdy which means no unnecessary strain on my shoulders plus it gives the perfect cozy spot for my cat when we're out and about in town together. best part? getting compliments from strangers about how cute and relaxed she looks in her new ride 💼🐱💖
Superb
The mesh fabric of this shoulder bag is perfect - breathable yet strong. My cat enjoys her cosy spot when we're on the go!
I love practical this product is! Hands-free convenience with comfort for both me and my little buddy.
recommend
This shoulder bag is simply fantastic! My tiny pooch absolutely adores snuggling up inside it whenever we head out on adventures together, making our trips even more enjoyable than before 😊 Its breathable mesh fabric ensures he stays cool during warmer days, while also providing him with ample visibility of his surroundings – something he greatly appreciates as an ever-curious explorer! From grocery shopping to park strolls, there’s no place we can’t conquer now thanks to this handy accessory.
ok
Got loads of compliments about how relaxed my dog looks in his new ride. This shoulder bag really stands out!
If your pet likes to tag along wherever you go, then you need this product – it’s practical, comfy and worth every penny!
worthwhile