SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bath has been perfect for my bird. he was a bit hesitant at first, but once he tried it, he hasn’t stopped using it. the design is great—it’s spacious enough for him to splash around comfortably, but it doesn’t take up too much space in the cage. cleaning is quick and easy, which i appreciate since he uses it often. the material feels sturdy and well-made, so i’m confident it’ll last a long time. overall, it’s been a great addition to his daily routine, and i’m really happy with the quality and functionality. highly recommend for bird owners!
my parrot was hesitant at first, but now he loves using this bath. it’s spacious enough for him to splash around without water spilling everywhere. the design is sleek, and it fits nicely in his cage. cleaning is a breeze, and the material feels durable. really happy with how it’s worked out.
i’m so glad i bought this bath for my bird. he’s always loved splashing in water, and this makes it easy for him to do so safely. the bath is well-designed, sturdy, and doesn’t take up much space in the cage. it’s easy to clean, which is a big plus for me. i’ve noticed he seems much happier and more active since using it. overall, it’s been a great purchase for both of us!
my bird loves splashing around, perfect size and easy cleanup.
my parrot has been using this bath regularly, and it’s become his favorite part of the day. the design is simple, but it works perfectly for his needs. it’s spacious enough for him to splash around without making too much of a mess, and it’s incredibly easy to clean. i also love that it doesn’t take up too much room in his cage. overall, it’s been a great addition to his routine, and i’m very happy with the purchase.
functional
my parrot loves this bath! he splashes around happily, and it’s easy to clean afterward. it’s the perfect size for his cage, and the design looks great too. definitely a good purchase.
my parrot uses it occasionally, but it’s not his favorite. the size is good, and it’s easy to clean.
i’m really impressed with this bath for my bird. it’s the perfect size, and my parrot uses it every day now. the design is simple and easy to install in the cage. it’s also easy to clean, which is a huge plus for me. highly recommend for parrot owners!
Great accessory for my aviary
my bird absolutely loves this bath! he hops in and splashes around multiple times a day. the bath is well-made and durable, and it fits perfectly in his cage without taking up too much space. i love how easy it is to clean, and it’s been great for keeping him entertained and happy. the design is sleek and simple, which i appreciate. i’m really pleased with how much he enjoys it, and it’s held up well after weeks of use.
great product! my birds use it regularly, and the design is simple but effective. it’s sturdy, doesn’t take up too much space, and cleaning is quick. it’s made bath time fun again.
this bath has been amazing for my parrot. he uses it every day, and it’s been so fun to watch him splash around. the design is practical and fits well in his cage, without taking up too much room. it’s also very easy to clean, which is a big plus for me. the material seems durable and well-made, so i expect it to last for quite a while. my parrot seems much happier with this in his cage, and i love seeing him so active. overall, it’s a great product for birds who love water, and i’m very happy with the purchase.
refreshing
it’s a decent bath tub, but my bird doesn’t seem too interested. still, it’s sturdy and well-made.