SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
😍 This leash is the real deal. It's so strong and durable that even my 80-pound bulldog can't break it. I've tried other leashes before but none of them lasted more than a month with my dog's pulling power. But this one... it's been three months and still going strong! The nylon material feels really sturdy but also smooth to touch which makes our walks comfortable for me too. Plus, the length is perfect - not too long or short - gives enough freedom without losing control over your pet. A must-have item for any dog owner out there!
Super impressed with this leash! It's strong, sturdy and perfect for my energetic lab. Highly recommended!
Absolutely love this durable nylon leash. My husky pulls a lot but it has held up great. A+ product.
man oh man am i happy with this purchase 🤩 never thought a simple thing like a leash could make such a difference in our daily walks! it’s super tough yet surprisingly lightweight which was an unexpected bonus since we do long walks every day sometimes twice a day i’ve had this for about two months now and let me tell you it has stood up to all sorts of weather conditions rain snow you name it no fraying no color fading nothing definitely worth every penny
This leash is fantastic! The material feels strong yet light in hand, making walks enjoyable again.
Quality product that lasts long despite rough use by my boxer pup. Definitely worth the purchase.
I'm absolutely thrilled with this new addition to our puppy-care routine 💖 The quality is top-notch, from the resilient nylon material down to the secure clasp mechanism that ensures safety during those unpredictable squirrel chases through the park! Despite being incredibly robust, its weight doesn't strain my wrist at all – quite impressive considering how much energy my golden retriever pup has got stored within him! And let's not forget about its aesthetically pleasing design; vibrant colors that don’t fade away easily (trust me on this one). Overall, I couldn't be happier with such an amazing find!
This robust dog lead has made walks so much easier; no more worrying about sudden snaps or breaks.
i gotta say i’m pretty impressed by how well-made and reliable this thing is 👌 didn’t think much when buying just needed something quick after old one snapped halfway during our walk but boy did this surprise me it’s really durable and the nylon material doesn’t scratch my hand even when rover decides to sprint after a squirrel or something also love how easy it is to clean just a quick wipe and good as new no more stinky leashes for us
A top-quality item that stands out due to its durability and comfortability. Our daily walks have never been better!