SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very cute, the quality is very good
🔥 This rope has taken my cardio to the next level! I've noticed a significant improvement in my endurance and overall fitness. The built-in counter is super helpful for tracking progress too. 👍
I'm totally in love with this smart jump rope! It's been an essential tool for me during my weight loss journey, helping me burn calories quickly and efficiently.
like the color
nice
I loved it .. Because it brings the tool to adjust the length and put the batteries for the counter.
Never thought I'd be into skipping but here we are! it’s, portable and i can take it anywhere - perfect for someone always on the go like me.
The adjustable length of this rope gives a personalized workout experience. Plus, real-time feedback keeps you motivated throughout your session!
This isn't just any old jump rope; it's helped improve my cardiovascular health leaps and bounds (pun intended!). Highly recommended 🌟
Very good quality. My kids had a lot of fun with it.
i'm not one for working out but since getting this smart rope, i've started enjoying exercise more than ever before. the immediate insights into my progress make all the difference.
Who knew jumping could be so effective? With its efficient calorie burning mechanism, this smart tool has become an integral part of my daily routine 💪
pretty
this thing doesn’t only look cool but also works wonders on your body! never imagined that such a simple-looking device could offer so much benefit especially when it comes to improving heart health 🚀
Burning calories has never been easier or more enjoyable thanks to this little gem. Love how easy it is to track progress too!
A friend suggested trying out this new techy jump-rope...best decision ever made!! Now I have a fun way to stay fit while shedding some extra pounds 😊
Nice rope, same as the photo, I still don't use it, so I can't say if it counts jumps right