SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love this water bottle for my dog. it’s lightweight, compact, and super easy to carry around. the design is simple yet effective—just press a button and the water flows out smoothly. my dog drinks from it easily, and it doesn’t spill in my bag. perfect for our daily walks!
this water bottle has been a perfect addition to our outdoor routine. it’s so easy to carry, lightweight, and the design is really clever. the button to release water works smoothly, and the water flows out just enough for my dog to drink comfortably. i also love that it’s leak-proof—no mess in my bag. it’s the perfect size for longer hikes or even just quick trips to the park. my dog loves drinking from it, and it keeps him hydrated wherever we go. it’s held up well after months of use, and I highly recommend it for dog owners.
i’ve been using this bottle for a few months now, and it’s made such a difference in keeping my dog hydrated on the go. we live in a hot climate, so making sure my dog has access to water during walks and hikes is really important. this bottle makes it so easy! it’s lightweight and fits perfectly into my bag without taking up much room. the button release feature is simple to use and gives just the right amount of water. i also appreciate that it’s completely leak-proof, so there are no worries about spills. my dog loves drinking from it—it’s easy for her to use and has helped keep her hydrated during our long hikes. cleaning it is a breeze too, and the material feels durable enough to last a long time. it’s become an essential item for all of our outdoor adventures, and I highly recommend it to anyone who likes to stay active with their dog.
essential
Well-made and just visually pleasing to the eyes, I recommend))
Mega Cool and thoughtful thing💪🏻🫰😻💯
this bottle is perfect for walks and hikes with my dog. it’s easy to use, doesn’t leak, and fits in my bag. my dog drinks from it without any trouble.
I really like it, it seems of good quality
this has been so handy for walks and trips to the park! my dog is picky about drinking from unfamiliar sources, but this bottle makes it easy for her to drink on the go. it’s leak-proof, lightweight, and easy to carry. i like that it’s simple to clean and refill too. we’ve been using it for a few months now, and it’s held up great. definitely an essential for active dog owners.
it’s handy for walks, but the water flow is a bit slow. overall, good quality and easy to clean.
this water bottle has been perfect for our outdoor adventures. it’s compact, easy to carry, and my dog loves drinking from it. i appreciate the leak-proof design—no more spills in my bag! it’s also super easy to use, with a simple button to release water. the size is just right for longer hikes, and i like that it’s lightweight. overall, it’s been an essential tool for keeping my dog hydrated during walks and trips.
As described, looks to be good quality.
this bottle is fantastic for keeping my dog hydrated on longer outings. the design is clever and easy to use, with no mess or leaks. it’s compact enough to fit in my bag, but holds plenty of water for my dog. it’s now a must-have for all our walks!
Ideal bottle for the dog. He does not seem to leak and it is nice that the water can drain into it again.
it's a decent bottle, but my dog doesn’t drink from it much. no leaks though, and easy to carry.
The goods arrived quickly and without damage. Fully fits the description, even the color. Quite stable on the table and with and without water. Such a bottle will be convenient for large walks with a spacious bag or backpack. It is not convenient to carry a bottle in your hands on a cord. It is necessary to get to the lid, so that turning to collect water does not open it completely, since turning in the same direction.
perfect size, leak-proof, and my dog loves drinking from it.
this bottle has been a lifesaver during our long walks. it’s easy to use, and my dog drinks from it with no hesitation. i love how compact and lightweight it is.
Excellent product quality
this has been a great addition to our walks and hikes. my dog gets thirsty quickly, and this bottle makes it easy to give her water anywhere. it’s well-designed, with no leaks and a simple button to release the water. the size is perfect for carrying, and the material feels durable.
i’ve been using this bottle for a while now, and i’m really happy with it. it’s lightweight and fits easily into my hiking bag, and the design is simple but effective. the button allows me to release just enough water for my dog to drink comfortably without wasting any. it’s leak-proof, which is great, and the size is perfect for longer outings. my dog has no trouble drinking from it, and it’s made keeping him hydrated so much easier on our walks. i love how durable it is too—no signs of wear even after lots of use. great product overall!
Good quality product, mega fast delivery, well packed. will order again. The seller is reliable.
Order well received and arrived quickly. Arrival in very good condition! Quality gourde, this is already the 2nd order! Because my daughter lost the 1st gourde from the first day😅 Good color for my easy bitch used at the top! You can order eyes closed!
Suitable size, and the baby dog well.