SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how much I love umbrella! The 360° rotation feature is just a stroke of genius. It has totally transformed my patio experience, making it so much more enjoyable and comfortable. Whether it's sunny or cloudy, I can easily adjust the umbrella to my needs.
Love this umbrella! The 360° rotation is a game changer. Perfect for my patio. 👍
The rotating feature of this umbrella makes it so easy to adjust, no matter where the sun is.
recommend 👍
Best purchase I've made in a while This umbrella has been a lifesaver on hot summer days!
This product absolutely fantastic, you won't regret buying it!
It’s not often that you come across a product that truly delivers on its promises. This rotating umbrella does exactly that! Its ability to swivel around as per the sun's position throughout the day is such an innovative feature. No matter where I'm sitting in my garden, there's always shade available.
I'm by how well this umbrella holds up against wind thanks to its robust design.
Fantastic quality! Love that I can rotate it around easily depending on where the sun is shining from.
i love how i can just swivel it around whenever i need more shade, really handy feature
This purchase has been one of the best decisions for our backyard setup! The rotating shade provides us with constant protection from the scorching summer heat without any hassle of moving our chairs around constantly. With this nifty addition, we've been able to enjoy our outdoor space like never before!
The best part about this item? Definitely the 360-degree rotation - what an ingenious idea!
👍 👍 👍
No more squinting in the sun during family BBQs thanks to our new rotating friend here;
I'm amazed at how much difference one piece of garden furniture can make 👍
Finally, an umbrella that moves with the sun! It's made our patio the perfect summer spot.
If you're considering buying this product, let me assure you - you won’t regret your decision at all! It offers great value for money and performs exceptionally well under various weather conditions. Not only does it provide ample shade but also withstands strong winds thanks to its sturdy design.
this one does what it says on the tin. great purchase
I'm so happy with this product. It's sturdy and easy to use, plus it provides excellent shade coverage.
Thank you for creating such a great product – my outdoor lounging experience has improved dramatically!
Five stars! This patio umbrella exceeded all my expectations – especially love the rotating feature.
The quality of this umbrella is simply top-notch and what makes it even better is how effortlessly one can rotate it based on where sunlight comes from during different times of the day. Now enjoying time outdoors feels like a breeze!
This umbrella is worth every penny - quality construction, practical design and super easy to operate.
Wow, this umbrella is a revelation! The 360° rotation feature has made my patio experience so much better. 👍
i'm loving how easy it is to adjust this umbrella no matter where the sun's at super handy
Best buy in ages! This rotating shade has been an absolute blessing on scorching summer days.
very durable
I am impressed by the durability of this umbrella against wind, all thanks to its sturdy design.
Fantastic quality and love the ease with which I can swivel it around depending upon the direction of sunlight.
the swiveling feature is just awesome i can move it as per my need for shade so convenient
What sets apart this item? Without doubt - its 360-degree rotation capability! Such an intelligent idea which allows us to stay in comfort no matter where we sit in our yard or at what time – morning coffee sessions or late evening barbecues are now so much more enjoyable!
The standout feature? Definitely the ability to rotate 360 degrees - such a clever design!
No more squinting in bright sunlight during family get-togethers, all credit goes to our new rotatable friend here;
This single piece of garden furniture really makes a difference. The ability to rotate it fully is simply amazing;
An umbrella that follows the sun! It's turned our patio into an ideal summer hangout.
does exactly what it promises a great addition to my garden
Thanks to this umbrella, no more squinting in bright sunlight during family get-togethers. It's been a game-changer for us! The best part is the 360° rotation feature that allows you to adjust it according to the sun’s position and keep everyone comfortably shaded.
good quality 👍
A big thank you for such a wonderful creation – my outdoor relaxation time has enhanced significantly!
This rotating shade is worth every single penny - well-built, practical design and super simple to operate.
Superb umbrella! The rotation feature is a delight. Ideal for my outdoor space.
The swivel function of this shade makes it so flexible, regardless of the sun's position.
A top-notch buy in recent times! This rotating shade has been a boon on hot summer days!
This product is simply exceptional, you won't regret purchasing it!
I'm amazed by how strong this umbrella stands against wind due to its robust build.
love it
The best part about this item? Definitely the 360-degree rotation - what a smart concept!
No more squinting in bright sunlight during family get-togethers, all credit goes to our new rotatable friend here