SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This parasol has been a godsend for our outdoor yoga sessions. It keeps us cool and comfortable, enabling us to fully concentrate on our practice without the distraction of the sun's glare.
Love this parasol! It's the perfect addition to my garden, providing just enough shade on those sunny days. 👍🌞
This is a must for every outdoor space. The quality is amazing and it has held up really well in all kinds weather.
So happy with my purchase! This parasol not only serves its purpose but also adds a stylish touch to our backyard.
durable 👍
Such a fan of how this item has transformed my garden into a tranquil haven from the summer heat ☀️❤️ The shade it provides is just perfect!
The best part about this product?'s super easy to assemble and disassemble when needed.
i've been using mine for months now and i can't imagine my garden without it - total lifesaver from the heat!
No more squinting or sunglasses needed while reading outdoors thanks to my new parasol 😎
recommend 👍
Who would have thought an umbrella could make such a significant difference? I can finally savor my morning coffee outside without worrying about getting sunburnt This was an excellent purchase.
it's honestly worth every penny considering the comfort it provides during hot summer afternoons ☀️
Aesthetically pleasing and functional - what more could you ask for?
this parasol's been a blessing for our outdoor yoga sessions, keeping us cool and comfortable.
i'm loving how this thing has turned my garden into a cozy retreat from the summer heat ☀️❤️
who knew an umbrella could make such a big difference? i can finally enjoy my coffee outside without getting sunburnt!
I was genuinely taken aback by its size - there's more than enough shade for everyone at our weekend gatherings! No one has to squabble over who gets the shady spot anymore, thanks to this fantastic addition to our garden.
i was pleasantly surprised by its size - there's enough shade for everyone at our weekend get-togethers!
The adjustable feature of this parasol is amazing! I can easily change its position depending on where the sun is.
This product exceeded all my expectations. It not only provides great shade but also looks elegant in our garden.
👍 👍 👍
No more rushing indoors when the sun gets too hot! This parasol allows me to fully enjoy my outdoor space throughout the day.
This isn't just any ordinary umbrella - it's stylish, durable, practical... everything I wanted and more!
Just adore this parasol! It's become a garden essential, giving the perfect amount of shade on sunny days. 🌞
Absolutely necessary for any outdoor area. The durability is top-notch and it's weathered all sorts of conditions brilliantly.
Thrilled with my buy! This parasol is not only functional but also adds an elegant touch to our backyard.
The adjustable feature of this parasol is simply amazing! Depending on where the sun is positioned throughout the day, I can easily change its angle. It's so user-friendly and practical!
totally recommend 👍
The best feature? How easy it is to put together and take apart when needed.
I've had mine for several months now, can't picture my garden without it - such a relief from the heat!
This product went above and beyond all my expectations. Not only does it provide great shade but also adds elegance to our garden space. Truly worth every penny spent.
No more squinting or need for sunglasses while reading outside thanks to this great parasol 😎
I'm impressed by its size – ample shade for everyone at our family gatherings!
worth every penny considering the comfort during sweltering summer afternoons ☀️
👍