SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My little girl loves It is super practical to assemble And more to use And is adaptable to any WC🚽 I recommend it
My girl loves it and ami also came the same color that in the photo I recommend it is of strong matter,
Very nice my children liked it a lot😊😊😊😊😊😊😊
superb, very nice color
As mentioned the description is well suited to our need, we liked it very much
it's good ,comfortable for kids
This beautiful my daughter loved it
Satisfied with the purchase, good quality
Very good product
Superb
Perfect, easy assembly
Looks great! Seems sturdy enough and its adjustable depending on height of toilet. Yet to be tried out but looks like it will work fine :)
Excellent item
It is very good, I only miss the padding
I recommend it
very high quality. Recommend
The product is excellent, safe, you can use either in pots with lid or without.
It's good, it takes little space when folded, it will fit in a small toilet, the baby likes it very much, I recommend it
Excellent product, very easy to assemble
Product very well built, recommend to purchase.
Product consistent with its description, I have not yet mounted it but I think it will fit perfectly. Parts seem solid, simple assembly.
Feels good quality
From the Hell right! Easy to Assemble
Recommended, super functional and easy to install
The son is more likely to try to sit down than on the potty.
I recommend, super stairs for children at the WC.
It arrived in perfect condition
The stuff is good.
Comes very well, and the bathroom Cup is perfect
According to the description good product
lovely and practical
Perfect as the photo Thank you I'm Satisfied
Wonderful! My daughter amouuu
It is super beautiful, I recommend it a lot.
Excellent product. my daughter loves it, she already makes a habit of going to the bathroom every time she walks. Good technique
Excellent quality. Relatively easy to assemble. I did not get involved with the assembly too much and the child is excited about that. The pot is really not like
Very easy to assemble and my super happy daughter is perfect, the best I could buy
cool
This very practical and easy to put together I really liked you thank you very much🤭
Product was exactly as seen. I can't wait for my toddler to start using it.
it is not fixed but it works better for me than other things that it has been tested, it is easy to assemble and it comes Compact
It is very good