SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best umbrella I've ever owned! It's so sturdy and holds up well against strong winds. The automatic function is a game changer, too. 👌
This umbrella is the perfect travel companion - compact, lightweight but super durable! 🧳💪
Keeps me completely dry during heavy rain.
i'm really impressed with the quality of this product. it's wind, waterproof and has large coverage. just what i needed!
The one-handed operation of this umbrella makes getting in and out of my car so much easier on rainy days.
I was skeptical at first because most umbrellas break easily in strong winds but not this one! Truly windproof!
It might be light as a feather but don't let that fool you - its sturdiness can withstand any stormy weather.
this brolly folds down to such a small size yet provides ample protection when fully opened. love it!
Sometimes I forget I have it in my bag because it’s so lightweight 😅 But whenever I need it, there it is ready to shield me from the rain ☔️
Gem 💎
Just the right size for one or two people. No more getting wet while walking with a friend.
I can't believe how easy it is to operate this umbrella. Just a press of a button and voila!
This umbrella has saved me from many rain-soaked outings! It's my go-to accessory during rainy season 🌧️
it might be lightweight but don't underestimate its strength, this brolly can definitely hold its own against strong winds
The high-density pongee fabric really does keep you dry in heavy rain. Highly recommend!
Absolutely love the automatic function - makes life so much easier when I'm juggling grocery bags and trying to stay dry.