SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a pencil case that not only serves its purpose but also brings me joy every time I use. This cat-themed telescopic case does just that! It's incredibly charming with its adorable design, and the functionality is top-notch. The capacity is surprisingly large; it fits all my pens, pencils, highlighters, erasers - name it. But what truly sets this apart from other cases is expandable feature. With one simple motion, I can adjust the size to fit my needs at any given. It's made of high-quality material too so I don't have to worry about wear and tear even with daily usage.
Love it!
Super cute design, spacious interior. Practical and adorable!
As an avid stationery collector and a cat lover, this telescopic pencil case was love at first sight for me! Its cute kitty design caught my eye immediately but what really impressed me was how practical it turned out to be. Despite being compact in size when closed up, once expanded it provides ample room for all your writing tools which makes it perfect for both work or school use. Plus the quality seems very sturdy so far which gives me confidence that this will last a long while!
no complaints from me
Perfect for storing all my stationery needs.
This isn't just any ordinary pencil case – it’s like having your own little piece of happiness right on your desk or inside your bag! Not only does its kawaii cat theme bring a smile to anyone who sees it but also offers incredible utility thanks to its telescopic nature allowing you carry as much or as little stationery as needed without compromising space efficiency in your bag or desk drawer. In addition to being highly functional and pleasingly aesthetic, another thing worth mentioning is how durable the material feels – giving peace of mind knowing that despite regular use (and occasional rough handling) there won’t be any issues concerning longevity.
just incredibly cute 🥰
nice