SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i bought this toy for my parrot, and it has quickly become one of his favorite things in the cage. he loves looking at his reflection in the mirror, and it’s so funny to watch him chirp and interact with his “friend.” the feeder cups are a fantastic addition, as i can place snacks or small toys inside for him to find. it’s been a great way to keep him entertained, especially when i’m not around. the toy itself is sturdy and was easy to attach to his cage. it hasn’t fallen or shifted, even with all his playful activity. the bright colors are fun, and they brighten up his space as well. i also appreciate how easy it is to clean—just a quick wipe, and it’s good to go. my bird spends hours playing with it every day, and i’ve noticed that he’s much more engaged and less bored. overall, this has been a fantastic purchase, and i’m really happy with how much joy it’s brought him. it’s the perfect mix of entertainment and practicality, and i highly recommend it to anyone with a bird who enjoys toys that keep them mentally stimulated.
this mirror toy has been such a great addition to my parrot’s cage. he loves looking at himself and playing with the feeder cups. it’s been really fun watching him interact with it, and i’ve noticed he’s been more active since it arrived. the design is bright and colorful, and it fits perfectly in his cage. i also love that it’s easy to clean and sturdy enough to withstand his daily play. it’s helped keep him entertained for hours, and i’m glad i bought it. i highly recommend this toy for bird owners looking to add something fun and engaging to their pet’s routine.
this toy is great! my parrot loves the mirror and enjoys pecking at the cups. it’s easy to attach to the cage and keeps him busy during the day.
my parrot can’t get enough of this mirror! he spends hours interacting with his reflection, and the feeder cups have been a great way to keep him busy. i love how easy it was to install, and the toy itself feels very durable. it’s the perfect size for his cage, and it looks great too. overall, it’s added a lot of fun to his day, and i’m thrilled with how much he enjoys it.
this mirror has been fantastic for keeping my bird entertained. he spends hours interacting with his reflection, and the feeder cups make it even more fun for him. it’s easy to attach to his cage, and it’s been sturdy enough to withstand his playful nature. highly recommend for any bird owner!
i wasn’t sure how my bird would react to this, but he loves it! the mirror catches his attention, and he spends hours chirping at his reflection. the feeder cups are a nice bonus—they keep him busy while offering snacks or small toys to forage. the toy is well-made and sturdy, and it was simple to attach to his cage. i’ve noticed he’s more active and engaged since i introduced this, and it’s really brightened up his environment. it’s easy to clean, and i appreciate that it’s both functional and fun for my parrot. overall, i’m very happy with this purchase.
very well designed ! fast shipping
my parrot enjoys the mirror but barely uses the feeder cups. it’s sturdy, though, and adds a nice touch to the cage.
my parrot absolutely loves this toy! he spends a lot of time looking at himself in the mirror and using the feeder cups. it’s sturdy, easy to install, and the design keeps him engaged throughout the day. i’ve noticed he’s more active and playful since i added this to his cage.
Great equal to image I already have one that I bought several years ago
i bought this for my parrot, and he’s obsessed with it. he plays with the feeder cups and loves seeing his reflection in the mirror. it’s easy to attach and stays secure in his cage. the materials seem durable, and the design is colorful and engaging. great buy for bird owners!
this toy has been a hit with my parrot. he’s always chirping at his reflection in the mirror and using the feeder cups to play. it’s easy to attach to the cage and stays secure, even with all his activity. the design is vibrant and adds a fun touch to his space. it’s also easy to clean and durable enough to withstand his playful nature. highly recommend!
it’s a decent toy, but my bird only seems interested in the mirror. the feeder cups are mostly ignored.