SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm absolutely loving this doggie puzzle toy. Not only does my fur baby have fun chasing after it but also gets his brain working by figuring out how to release the treats hidden inside. A win-win in our books!
A wonderful toy and my feeder. To the dog. Food is easily poured, there are no corners that the dog would chew off. Thank you and recommend.
my little furry friend can't get enough of this thing! she loves trying to figure out how to get the treats out and it’s so funny watching her push it around with her nose 😂 plus, it gives me some free time while she's busy playing.
My pup loves it!
I'm absolutely loving this doggie puzzle toy. Not only does my fur baby have fun chasing after it but also gets his brain working by figuring out how to release the treats hidden inside. A win-win in our books!
i love how this toy keeps my dog active and thinking at the same time. he’s always excited to play with it.
i didn’t know what i was missing until i got this tumbler toy for my doggo 🐶 he adores it and spends ages rolling and nudging at it to get the goodies inside...it’s sturdy too which is great because he’s quite rough with toys
An excellent choice for any pet owner. Keeps your furry friend busy while you get some work done.
This interactive doggy toy is fantastic! I've noticed a significant improvement in my pet's mental stimulation since we started using this product regularly. It's durable, engaging, and provides endless entertainment - definitely worth every penny.
The best part about this toy? Watching my dog figure out how to get the treats out - pure entertainment!
👍
my furbaby can’t resist this amazing tumbler 🐾 she plays with it all day long...it’s definitely her new favorite
Wow! This toy has been a lifesaver for my energetic pup. It's not just a simple plaything, but an interactive puzzle that keeps him engaged for hours. The tumbler design is genius, it rolls around unpredictably keeping the game exciting!
well-made