SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
❄️I've been on the lookout for a winter that would be perfect for my furry friend and wow, this one exceeded all expectations! The design is so cozy, it's like wrapping your dog in a warm hug. My pooch loves it too - he gets excited whenever I take it out because knows we're going for walk. It's not about warmth though; the material is also waterproof which means no more worrying about snow or rain soaking through to his fur. Plus, it's really easy to put on and off thanks to the adjustable straps. This coat has made our winter walks so much more enjoyable 🐾
This coat is a winter essential for our dog! Keeps him warm and dry, even in the harshest weather. The fit is perfect too!
It's soft, snug, and so easy to put on. My pup absolutely loves this coat - I can't recommend it enough.
okay, i gotta say...this puppy coat is legit amazing! 😍 my little guy used to shiver even at the slightest breeze but now? not anymore! this thing keeps him snug as a bug in a rug during those chilly morning walks. plus, its got this super soft lining that he absolutely adores (he literally falls asleep in it sometimes). oh and did i mention how cute he looks wearing it? seriously folks if you're looking for something comfy and warm for your pup during winters don't sleep on this one.
I'm impressed with how well-made this dog coat is. It's durable yet comfortable; my dog seems very content wearing it.
With its waterproof exterior and cozy interior, this coat has made our winter walks much more enjoyable!
This canine winter attire was an instant hit with both me and my four-legged companion! The comfort level of this product is beyond compare – imagine slipping into your favorite fleece blanket – that’s what I believe my dog feels every time I adorn him with this garment. Moreover, its durability can withstand his rambunctious play times outside without any signs of wear or tear yet still remains plushy-soft inside keeping him delightfully warm throughout our outdoor adventures.
My little fur baby looks adorable in this! It’s not just cute though – keeps him warm during those chilly mornings.
A must-have for pet parents! Easy to clean, quick to dry and superbly comfy for my pooch.
Bought one last week - best decision ever! My poodle doesn’t shiver anymore thanks to its plush lining.
I'm usually skeptical when buying things online especially clothes for my pet but boy am I glad took chance on this one 👌The fit is spot-on allowing enough room for movement yet providing ample coverage to keep the cold at bay. The outer layer is sturdy enough to resist harsh weather but it's the inner lining that truly impresses me - so soft and cozy, my dog seems to find it soothing. It also dries pretty quickly which is a bonus on those wet winter days. I highly recommend this coat for anyone looking for high-quality winter gear for their pets.
The adjustable straps are a great feature of this doggy jacket. They ensure a secure fit without restricting movement.
This product ticks all boxes: warmth, comfort, durability & style. So glad we found it online!