SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bed has been a great addition for my small dog. he immediately started using it, and it’s now his go-to napping spot. the material is soft but also seems sturdy enough to last. i like that it’s lightweight, so i can move it around the house easily. it’s easy to clean too, which is a big plus for me. overall, i’m very satisfied with the quality and how much he loves it!
my cat has been using this bed constantly. it’s the perfect size for her, and she looks so comfortable in it. the fabric is super soft, and it feels well-made. very happy with it.
i’ve purchased several pet beds over the years, but this one stands out for its quality and comfort. my small dog loves it, and i’ve noticed he seems much more relaxed during his naps. the material is super soft, and the padding gives just the right amount of support without being too firm. it’s also lightweight, so I can move it from room to room without any hassle. i’ve already washed it once, and it came out looking as good as new. overall, it’s been a fantastic addition to his routine, and i’m really happy with this purchase.
perfect
my cat took to this bed right away, and she now spends hours lounging in it. it’s plush, soft, and the perfect size for her to stretch out or curl up. the design also fits well with the rest of my furniture. it’s clearly made with high-quality materials, too.
my cat loves it, perfect size and super soft material.
my cat has been much happier since we got this bed. the soft cushioning gives her just the right amount of support, and it’s the perfect size for her to snuggle into. she’s even been sleeping longer than usual! the material is high quality, and it’s easy to keep clean. the neutral design fits nicely into any room without being an eyesore. definitely a great purchase, especially for those with picky pets.
my small dog absolutely loves this bed. the softness is perfect, and it keeps him warm during cooler nights. he immediately took to it, and now it's his favorite spot to relax.
my cat has always been picky about where she sleeps, but she took to this bed almost immediately. the round shape cradles her perfectly, and the plush fabric is soft enough to keep her comfortable for hours. she now spends a lot more time lounging and napping. it’s also a breeze to clean and has held its shape perfectly, even after several washes. i really appreciate how well-made it is and how easily it fits into any room of the house. it’s clear that my cat loves it, and that makes me one happy pet owner!
the bed is soft and well-made, but my dog doesn’t use it as much as i expected. decent overall.
comforting
great quality, keeps my dog comfortable during naps and overnight.
my dog is picky when it comes to beds, but this one won him over instantly. it’s soft, supportive, and the perfect size for him to curl up in. the material feels durable and luxurious at the same time. i love that it’s easy to clean, and he’s so much more relaxed now.
soft, plush, and my pet uses it all the time.
this is the perfect bed for small pets. my dog looks so content curled up in it. the softness is amazing, and it’s also easy to move around the house. i’ve washed it once already, and it held up great. definitely recommend for anyone with a small cat or dog.