SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, and excellent quality!🤩
My little fur baby loves this bed! It's so soft and cozy, she can't get enough of it. Plus, the heating feature is a big bonus on cold nights. 🐾❤️
This pet sofa is just perfect for my small dog. He seems to sleep more soundly now that he has his own comfortable space.
The quality of the material is outstanding, very durable yet incredibly soft. My cat adores its new sleeping spot!
good
I was pleasantly surprised by how stylish this bed looks in our living room. Not only does our pup love it but it also adds an elegant touch to our home decor.
Finally found a bed that my picky kitty actually likes! She curls up in it every day and seems really contented.
i'm loving how easy this thing is to clean, as someone who's always busy I appreciate anything that saves me time 😊
The deep design of this bed gives my nervous rescue dog a sense of security while sleeping - such a thoughtful feature!
Got one for both my cat and dog – they’re obsessed with them! The beds are super plush and comfy; total hit in our house.
this heated pet sofa has been amazing during winter months, keeps my little buddy warm all night long 👍👍
My dog is an absolute princess when it comes to her sleeping arrangements, but she took to this bed instantly! The soft material and deep design are definitely a hit.
This pet sofa is worth every penny. High-quality materials, easy to clean and my cat loves it - what more could you ask for?
The size of the bed is perfect for small pets.
Being able to provide my senior cat with such comfort during her golden years makes me incredibly happy. This bed has truly improved her quality of life.
this thing's like a magnet for my furball! he never used any beds before but since we got this one he barely leaves his cozy corner 💖💖