SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my cat absolutely loves this bed! she’s always been picky about where she sleeps, but now she curls up in this bed every day. the fabric is incredibly soft, and the cushioning provides just the right amount of support. it’s also easy to clean, which is a huge bonus since she sheds a lot. the design is simple and fits well with the rest of my furniture. i’m really happy with the quality, and it seems durable enough to last a long time. overall, it’s been a fantastic purchase, and i’d highly recommend it to other cat owners!
i wasn’t sure if my cat would use it, but now she barely leaves it! it’s soft and plush, and the size is just right for her to curl up. i love that it’s easy to clean, and the neutral design fits nicely with my home decor. definitely worth every penny!
my cat is absolutely in love with this bed. she curls up in it every night, and the soft material keeps her warm. it’s the perfect size and looks great too!
i bought this bed for my cat because she’s always searching for cozy spots around the house, and this has been the perfect solution. from the moment i placed it down, she was intrigued and quickly made it her new favorite nap spot. the material is incredibly soft, providing a plush surface that she just sinks into. i also appreciate how easy it is to clean. i’ve washed it a couple of times already, and it still looks and feels brand new. the design is simple but elegant, fitting perfectly with the rest of my home decor without standing out too much. the bed is lightweight, making it easy to move around the house, depending on where she wants to relax. i also love that it’s spacious enough for her to stretch out but still snug enough to make her feel secure. it’s quickly become her go-to spot for long naps, and i couldn’t be happier with the quality and comfort it provides her. highly recommend it to any cat owner looking for a well-made, cozy bed for their furry friend.
durable, warm, and my pet snuggles in all day.
this bed is amazing! my cat has been using it nonstop since i brought it home. it’s super soft and cushioned, which keeps her comfortable during long naps. the fabric feels durable, and it’s easy to clean. it also looks cute and doesn’t take up much space. highly recommend for cat lovers.
cozy
i’m so glad i bought this bed for my cat! she loves to curl up in it and stay warm, especially during colder nights. the material is soft and comfortable, and the design is simple but stylish. it’s easy to clean, and the size is perfect for small to medium-sized cats. my cat looks so happy and relaxed when she’s in it, and it’s become her go-to napping spot.
my kitten instantly took to this bed. it’s soft, warm, and the perfect size for her to curl up. she seems so much more relaxed now. very happy with this purchase!
my cat loves it, soft and perfect for long naps.
this bed has quickly become my cat’s favorite spot in the house. she used to nap all over the place, but now she spends hours in this bed every day. the material is soft and warm, making it perfect for her to snuggle into. i love how easy it is to clean, and the size is just right for her to stretch out comfortably. the quality is excellent, and i expect it to last for a long time. it’s also lightweight, so i can move it around to different rooms without any hassle. overall, i’m really happy with this purchase!