SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i bought this toy for my parrot, and it’s been such a hit! he loves shredding the rattan and foraging through the different layers. the bright colors are visually stimulating, and the materials are strong enough to handle his constant chewing. it’s the perfect size for his cage, and he spends hours every day playing with it. i love how this toy provides both entertainment and enrichment, keeping his mind active and his beak busy. it’s held up much better than other toys i’ve bought in the past, so i’m really impressed with the quality. highly recommend for any bird owner!
my parrot is absolutely in love with this toy! the textures, colors, and different elements make it so engaging for him. he’s been shredding and chewing at it non-stop, and it’s held up really well. the rattan is sturdy but fun for him to tear apart, and i’ve been able to hide small treats inside for some added foraging fun. i’m happy with how much this toy keeps him entertained, and it’s helped reduce boredom in his cage. it’s a great combination of fun and functionality, and i’m so glad i found it!
my bird has been playing with this toy non-stop since i introduced it to him! the vibrant colors and interesting textures immediately caught his attention. he loves shredding the rattan and exploring all the different layers. it’s sturdy enough to last through his enthusiastic chewing, and it adds a fun splash of color to his cage. i’m thrilled to see him so engaged and entertained with this toy, and it’s become a favorite of his!
this toy is a must-have for any bird owner! my parrot loves tearing apart the different materials, and the colorful design keeps him engaged for hours. the rattan is durable enough to withstand his rough chewing, and i appreciate that it adds both fun and enrichment to his cage. it’s also the perfect size, not too big or too small, so it doesn’t overwhelm his space. overall, a fantastic toy that keeps him happy and busy.
this toy has been fantastic for my parrot. he spends hours playing with it, especially enjoying the shredding aspect. it’s colorful and well-made, so it holds up to his rough play. i’ve noticed he’s more active and engaged since i added it to his cage. great product for any bird owner!
Already with this is 4 times that I buy it my agapornis love thank you seller
my bird absolutely loves this toy! he spends hours shredding it, and the bright colors keep him interested. it’s well-made and has held up against his strong beak.
my bird took to this toy immediately! the rattan is perfect for chewing, and the colors make it visually interesting for him. it’s sturdy enough to last a while, even with his strong beak. i’m glad i found something that keeps him busy and entertained. definitely recommend for parrots.
sturdy, colorful, and my bird can’t stop playing with it.
i can’t say enough good things about this toy. my parrot is pretty picky when it comes to toys, but he absolutely loves this one. the rattan is perfect for chewing, and it’s strong enough to withstand his constant gnawing. the hanging ball adds an extra layer of fun, and the bright colors make it even more engaging. what i really appreciate is that it offers him some mental stimulation—he loves foraging through the layers and finding little treats i hide inside. i’ve tried a lot of toys, and most don’t hold up well, but this one has been incredibly durable. it’s the perfect size for his cage, and it doesn’t take up too much space. i also like that it adds a nice pop of color to his environment. since introducing this toy, i’ve noticed he’s been much more active and engaged during the day. it’s been great for keeping him entertained, especially when i’m not home. overall, this toy has exceeded my expectations in terms of both quality and how much my parrot enjoys it. i highly recommend it for any parrot owner looking for something fun and long-lasting.
engaging
Very poor quality metal
this toy is great for keeping my parrot entertained. he loves pulling apart the rattan and shredding the bits. it’s durable enough to last a while and looks fantastic in his cage.