SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was in the market for a leash that could withstand my German Shepherd's strength and energy. I stumbled upon this chrome-plated, heavy-duty leash and decided to give it a shot. Let me tell you - it has exceeded all of my expectations! The construction is solid, yet not too heavy for comfort. It feels sturdy in hand and gives me confidence during our daily walks or training sessions. My dog seems to like it too - he hasn't tried chewing on this one as he did with previous ones! Lastly, the chrome finish adds an element of style being overly flashy. Overall, I'm extremely satisfied with my purchase.
Finally got a leash that can handle my big boy!
❤️ Absolutely love this heavy-duty leash
As a proud owner of two large breed dogs, finding the right leash has always been a challenge for me until I came across this chrome-plated heavy-duty dog leash. The quality is top-notch; you can feel its durability from the moment you hold it in your hands! It's strong enough to handle both my dogs' pulling but surprisingly light so walking them doesn't become tiresome after some time. And let's talk about how stylish it looks – the shiny silver finish matches any collar design perfectly while giving off an elegant vibe at the same time!
i was skeptical at first but wow...this leash is amazing!!
recommend
This isn’t just another dog leash; it’s a game-changer when handling larger breeds like mine who are full of energy and love exploring their surroundings vigorously during walks or runs outside home boundaries. The first thing that caught my attention was its handsome chrome plating which makes us stand out wherever we go. But what truly impressed me was its robustness despite constant use over several months now...no signs of wear or tear whatsoever! Moreover, even though built toughly enough to control powerful tugs from bigger pets like mine, it still manages to be comfortable on human hands thanks to thoughtful design considerations by whoever made these products. So if looking for something reliable yet aesthetically pleasing, I highly recommend this leash.
No more chewed-up leashes for me!
great product!!