SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was in search of a reliable solution to save my precious furniture from the wrath of my cat’s claws. This sisal rope scratching post has proven to be an excellent choice! It's robust and sturdy, making it withstand even the most vigorous scratching sessions. The turntable toy is just icing on the cake - my feline friend loves playing with it for hours on end. I've also noticed that she seems more active and engaged since we got this product which is definitely a huge plus point. So if you're for something that will keep your cat entertained while saving your furniture, then look no further.
This sisal rope scratching post is a lifesaver!
kitties love this thing!!!
As a long-time cat owner, I know how important it is to provide our furry friends with outlets for their natural instincts such as scratching. That's where this sisal rope scratching post comes into play! My cats can now satisfy their urge to scratch without ruining any household items. The attached turntable toy adds an extra layer of entertainment - they love batting at it and chasing around its movement – keeping them busy throughout the day! Overall, this item has been a fantastic addition to our home.
cool
so so happy with this buy
The moment I set up this sisal rope scratching post in our living room, both my cats were immediately drawn towards it like magnets! They absolutely adore rubbing against its rough texture; clawing at it gives them immense satisfaction compared to other materials they have tried before (like my poor curtains!). But what really sets this product apart from others on the market is the ingenious inclusion of a rotating toy atop – providing endless fun for these furballs while stimulating their hunting instincts at the same time. Safe to say, purchasing this was one decision I certainly do not regret!
amazing
wow just wow