SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality sewing recommends
This harness and leash set is just perfect! The cotton denim material is gentle on my dog's skin, no more chafing irritation. Plus, the cute bow print gets us compliments wherever we go.
Absolutely love this product! Breathable fabric keeps my furry friend cool during walks. It's practical yet stylish - a rare find indeed!
very suitable for Chihuahua 2 kg
Impressed
Got it in XL for my big boy, fits like a dream! The adjustable straps make it easy to secure and he seems comfortable too. Definitely recommend 👍
finally found something that doesn't sacrifice comfort for style. My poodle looks adorable with the bow print and I appreciate how easy it is to put on her.
That's a little big. But it's so pretty.
I was happy to have a size that fits so well... and it looks good.
Superb
this has been great for our daily park trips 🌳🐶 Easy to use, breathable and the charming design is an added bonus!
i'm impressed by its durability despite being so soft against my pup's skin. plus it comes with a matching leash which saves me from buying one separately.
recommend
I can't get enough of how cute this set looks on my terrier 😍 It’s not only fashionable but also very functional as she seems more at ease during our walks.
perfect fit
got this in size M for my beagle...fits perfectly!! He stays cool even after long summer walks thanks to the breathable fabric.
ok
the quality of this harness & leash combo exceeded all expectations...soft yet sturdy! And let’s not forget about that adorable print 🎀
it ticks all boxes: comfort ✔️ style ✔️ functionality ✔️
That's pretty. It's sturdy and good. I also want to buy other color.
love