SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have to say, I am thoroughly impressed with this retractable leash and collar set. The design is sleek and the quality of materials used in its construction is right out of the box. It's easy to handle, lightweight yet sturdy enough for my energetic labrador. The retractable feature has been a godsend during our daily walks - it gives me control when needed but also allows him freedom to explore his surroundings without feeling too restricted. What's more, the included collar fits perfectly and seems comfortable on him - no chafing or discomfort noticed at all! All these features combined make every walk enjoyable for both me and my dog.
Wow, this leash and collar set is just the best!
Durable, convenient, and perfect for daily walks.
My experience with this leash and collar set has been nothing short of fantastic. I love how convenient it is to use thanks to its auto-retractable feature; no more winding up long leashes manually after each walk! Plus, it feels strong enough even when my golden retriever pulls hard on her squirrel-chasing adventures but gentle enough not to hurt her neck or spine in any way because of sudden jerks. The matching collar that comes along with it adds an extra touch of style while providing comfort for my furry friend as well; she seems quite happy wearing it around! This combo truly enhances our walking experiences.
definitely recommend!
Love the auto-retract feature.
This automatic retractable leash coupled with a fitting collar has made such a difference in our outings! No longer do I have worry about managing loose lengths of leash or dealing with tangles; everything just smoothly retracts back into place once we're done exploring which makes things so much easier on me as a pet parent. Moreover, the durability really stands out — despite constant usage over rough terrains like hiking trails, there are no signs of wear or tear till now which speaks volumes about its build quality. As for the accompanying collar? It's snug yet non-constrictive making sure that comfort isn't compromised at any point. An excellent product overall!
Great purchase indeed.
love it