SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I couldn’t resist buying this bowl because of its fun design, and I’m so glad I did! beyond its unique look, it’s actually really well-made and sturdy. the ceramic feels durable, and it’s the perfect size for my cat’s meals. I’ve had no issues with sliding or spills, and cleaning it is super easy. plus, it adds a little charm to my kitchen, which is always a bonus. my cat seems to enjoy using it too—definitely a win! if you’re looking for something functional with a bit of flair, this bowl is a great choice.
this bowl is so cute and functional! the design is really unique, and it’s the perfect size for my cat’s meals. cleaning is easy, and it’s also a fun conversation piece.
i’m really happy with this bowl! the design is fun without being over the top, and the ceramic is high-quality and sturdy. my dog seems to enjoy eating from it, and the size is perfect for both food and water. it’s also easy to clean and keeps my kitchen looking neat and stylish. definitely a great mix of function and fun.
Fun design, sturdy, and my cat loves eating from it!
My cat immediately took to this bowl. The fun design is a bonus, but it’s also really well-made and practical. It’s the perfect size, doesn’t slide around, and cleans easily.
the design is cute, but the bowl is smaller than expected. works well enough, but not ideal for larger portions
this bowl has been such a wonderful addition to my home. i bought it because of the fun and quirky design, but it’s also incredibly functional, which is a huge plus. the ceramic material feels really solid, much sturdier than other bowls i’ve used before, and i love that it’s heavy enough to stay in place while my cat eats. the size is ideal for both meals and water, and it’s easy to portion out the right amount. cleaning is a breeze—no stuck-on food or difficult corners to scrub, which is important for someone like me who’s always on the go. the design also adds a little personality to my kitchen, and i’ve already had a few friends comment on how cute it is. it’s not just a conversation piece, though; my cat seems to really enjoy eating from it, which is the most important thing. i’ve noticed they seem more comfortable during mealtime, and there’s no more sliding or tipping over like with previous bowls. overall, i’m thrilled with the quality, design, and practicality of this bowl, and i would highly recommend it to any pet owner looking for something both fun and functional!
Adorable!
this bowl has been a fantastic addition to my pet’s feeding routine. the unique design adds a fun touch to my home, and the ceramic material is durable and easy to maintain. i love that it’s the perfect size for portioning meals, and my cat seems to eat more comfortably from it. it’s also simple to clean, making my life easier. overall, a great purchase!
Unique bowl, excellent quality, and my pet enjoys mealtime more.
it's a fun bowl, but slightly overpriced. good quality overall, but my pet doesn’t seem too interested in it
this bowl is both practical and fun! i love the quirky design, and my dog seems to enjoy eating from it. the ceramic is sturdy, and it has a good weight that prevents it from sliding around during mealtime. the size is just right for portioning food, and it holds enough water without needing constant refills. what i appreciate most is how easy it is to clean—it takes almost no effort to keep it looking like new. it’s been a great addition to my pet’s feeding routine, and it looks great in my kitchen too. i’d definitely recommend it.
I love this bowl’s design! It’s fun without being overly bright, and my dog seems to enjoy eating from it. The ceramic is sturdy, and it’s super easy to clean after meals.
Perfect