SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a lovely dress! The floral embroidery is simply exquisite.
This A-line silhouette is so flattering on my little one, and the puff sleeves are just too cute!
The perfect blend of comfort and style for my baby. She looks adorable in it.
Bought this corduroy dress for my niece, she seems to love how soft it feels.
I'm impressed with the quality of this dress - durable yet comfortable material and beautiful design.
Definitely worth every penny.
i love how warm the full-length sleeves keep my baby during cooler days - plus it's stylish!
this mid-calf length is great for both formal occasions or just playing around at home, very versatile piece
Absolutely adore this dress! It fits true to size which made shopping online much easier than expected 😊
Highly recommend 👍
No guesswork needed when ordering sizes – they’re spot on!
the dress is so soft and warm, perfect for the colder months. my daughter loves it!
I appreciate how this dress grows with your baby - available in sizes up to 36 months.
My little one looks so charming in this classic A-line silhouette with puff sleeves!
This embroidered floral design adds a high-quality touch that makes the dress unique. We're getting compliments left and right!
Adorable dress
this corduroy fabric is not just comfortable but also durable, good job on creating such a well-rounded product 👏👏
The full-length sleeves keep my baby snug during cooler weather – an added bonus to its already stylish design.
This cotton-polyester blend ensures both durability and comfort. It's like they've thought of everything when designing this piece
The corduroy fabric is both comfortable and durable
Perfect item
Puff sleeves are too cute on this A-line silhouette. It's a hit in our house.
Full-length sleeves keep my baby warm during cooler days, so practical and stylish!
I appreciate that it's available in sizes up to 36 months - perfect as my baby grows.