SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🐾💕 this harness and leash set has truly been a blessing for me and my pup used to be, our walks were more of a tug-war than anything else but not anymore! the no-pull design really works wonders in keeping him from yanking too hard. plus it's adjustable as he grows, the fit can easily be changed to suit his size. now our strolls are much more peaceful and enjoyable. couldn't ask for anything better!
This harness and leash set is a lifesaver! My dog used to pull like crazy but now our walks are so much more enjoyable. The adjustable feature is perfect for my growing pup. 🐾👍
Impressive
wow...just wow, this no-pull harness really works. it's easy to adjust for my little furball and the leash that comes with it is sturdy enough even when she tries her squirrel-chasing stunts.
satisfactory
can't praise enough how much difference this nifty set has made to our daily walks 👍 gone are the days of tugging battles with my pooch who seems rather comfortable in his new gear if i may add doesn't chafe his skin one bit unlike some other ones we've tried before plus being able to alter the fit as needed is definitely an added bonus.
worthwhile
I'm absolutely smitten with this product 😊 walking my energetic labrador had always been quite a task until I came across this lifesaver of a set. Not only did it exceed my expectations in terms of quality but also made managing his energy levels during walkies remarkably easier. The snug fit ensures there's no chafing against his skin either which was another pleasant surprise!
commendable
I am in love with this product! It has made walking my energetic Labrador so much easier. The quality of both the harness and the leash exceeded my expectations! 😊💕
no more tugging battles during walkies anymore thanks to this nifty set. fits snugly on my pooch, doesn't chafe his skin at all.
fine