SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit skeptical about purchasing this leash initially, as I've been let down by other products in the past. However, I'm pleased to report that this 6ft leather leash has completely surpassed my expectations! The quality is simply outstanding - it's clear that it's made from genuine leather and not some cheap. It feels soft and comfortable in the hand, even during long walks or when my pup gets excited and pulls a bit. Furthermore, the length is perfect for allowing him some freedom to explore while still maintaining control. It's also proven itself to be very durable so far, showing no signs of wear despite daily use. All things considered, I couldn't ask for a better product!
Fantastic product!
highly recommend
When you're walking an energetic dog every day like mine, having a reliable leash is absolutely essential. That’s why I am thrilled with this 6ft leather leash! Not only does it look stylish and classy but its functionality also stands out among all other leashes we have tried before. The premium quality genuine leather ensures longevity whilst providing comfort on your hands during those extra-long walks or unexpected tugs from your furry buddy exploring their surroundings! Moreover, the length strikes an ideal balance between giving enough space for dogs to roam around freely yet ensuring they are within safe distance under our supervision at all times which makes me feel more secure on our walks together.
nice
👍 Great buy!
It took me quite some time browsing through various leads until I found this remarkable 6ft leather one! Now after using it for several weeks now with my large breed dog who loves his outdoor adventures (and pulling), here are few observations: First off- durability; This lead has shown no sign of fraying or tearing which speaks volumes about its build quality considering how much pressure it endures regularly due to my dog's strength & enthusiasm outdoors; Secondly- Comfort; Unlike synthetic materials used in many leashes, this genuine leather feels soft and comfortable in hand which is a big plus during our long walks; Lastly- Length; The 6ft length is just perfect providing enough freedom for my dog to explore while keeping him within safe distance. Overall, I'm extremely satisfied with this purchase.
bought this on a whim and i'm so glad i did!
A+ product with superb quality