SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this bed has quickly become my dog’s favorite spot in the house. he loves curling up in the plush, round design that seems to cradle him perfectly. the soft fabric keeps him warm and comfortable, while the lightweight structure makes it easy to move from room to room. i’ve washed it a few times, and it holds up well, maintaining its softness and shape. it’s great for both daytime lounging and nighttime sleeping. i’ve noticed he sleeps more soundly since we got it. overall, i’m very impressed with the quality and how much my dog loves it!
this bed has become my dog’s go-to nap spot. it’s plush, warm, and easy to move around the house. the soft fabric seems to be his favorite. happy with the purchase!
my cat absolutely loves this bed. the round, soft structure is perfect for her to curl up in and feel secure. it’s become her go-to spot for long naps, especially on chilly days. i love how easy it is to clean and how lightweight it is to move around. the material is soft, yet durable, and the size fits her perfectly. overall, it’s been a great addition to her napping routine, and she seems happier than ever.
heavenly
ideal size, super soft, and keeps my pet comfy all day.
my small dog absolutely adores this bed. she hops in and curls up every time I set it out. the material is soft to the touch, and the shape cradles her perfectly. it also looks nice and is easy to clean. it’s quickly become her favorite place to relax in the house.
i’ve tried several beds for my cat, but this one is her absolute favorite. she curls up in it for hours, especially during colder months. the soft, plush material keeps her warm, and the round shape makes her feel secure. overall, it’s stylish, easy to maintain, and worth the money.
it’s a good size and feels comfortable, but my cat only uses it occasionally. not her favorite spot yet.
this bed has been perfect for my cat. the round design and plush material give her the cozy space she needs to feel safe and comfortable. it’s become her go-to napping spot, and I love how easy it is to keep clean. great quality and a fantastic addition to our home.
finding a bed that my cat actually loves has been a challenge, but this one is a total hit. the round shape makes her feel safe, and the soft, plush material is perfect for long naps. she used to roam around looking for different places to sleep, but now she sticks to this bed almost exclusively. it’s lightweight and easy to move between rooms, and cleaning it is a breeze. i also appreciate how well it retains its shape, even after frequent use. i couldn’t be happier seeing my cat so content and comfortable in her new favorite spot!
the bed is soft and nice, but my dog doesn’t use it as much as i hoped. decent quality though.
cozy
great quality, my dog snuggles up in it every night.
this bed has been a great addition to our pet collection. my small dog loves snuggling in it, and the round shape makes her feel perfectly tucked in. the material is soft and keeps her warm, especially during the cooler nights. it’s also light enough to move around the house when needed. i’m thrilled with how much she loves it, and it’s held up well with frequent use. definitely worth the purchase.