SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfactory
bought this for our daily walks and training sessions. works great in all seasons, really reliable and comfortable to hold. plus the pink color is so cute!
This leash is a lifesaver! Love the automatic extending mechanism, it gives my dog freedom but I still have control. Plus, it's super durable.
Good, light, swoot in the hand, spin quietly
Superb
👍 The retractable feature on this leash is fantastic! It lets me adjust the length based on where we're walking - city streets or open park. And it's strong enough for my energetic pup.
As an owner of a 15kg furball, finding a sturdy yet comfy leash was hard until I found this one. The handle doesn't strain my hand during long walks 👌
recommend
finally found a leash that keeps up with my active pupper without compromising comfort or style! Kudos to whoever designed this gem ✨
Goods match the description. I recommend. The leash fits super in the hand. It's just right.
I've been using this nylon leash for weeks now and it’s holding up well against my enthusiastic tugger of a dog 😂 Highly recommend!
love that i can choose between 3m or 5m depending on how much space there is around us... no more entangled leashes at the park 🙌
durable
this leash has made our walks so much more enjoyable - easy to use, comfortable grip and comes in stylish colors (we got blue!).
Good quality and arrived very fast
Exactly as expected. Thank
the combination of abs and nylon makes this one tough cookie 🍪 definitely worth every penny spent.
ok
got myself the green one to match with my sneakers... looks cool & does its job perfectly 💚
finally found a leash that keeps up with my active pupper without compromising comfort or style! Kudos to whoever designed this gem ✨
The product is declared in the fire! Having seen the head of the city, I let it go! Recommend
Very cool
satisfactory
Fab item. Very good quality and value for money