SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jumped into setting up this beauty of a faucet and sprayer combo, and it's been a journey, let me tell you. First off, the whole thing's metal, which screams quality, except for bits of the hand sprayer. But here's the kicker: the install instructions are pretty much a paperweight, and they left us to play a guessing game with the hot and cold water lines because nothing's marked. Would've killed them to slap on a sticker or something to clue us in. After some trial and error, I figured out the cold water goes in the front, right by the diverter knob, and hot takes the back seat. And about that plastic guard meant to keep it safe in transit? I was bracing for a struggle but it slid right off after I cut away a couple of plastic ties. So, if you're handy and thinking of going DIY on this, it's not rocket science. Still, if DIY isn't your middle name, maybe keep a plumber's number handy. If you're game to tackle the install yourself, let me lay down some wisdom that's clearer than anything you'll get out of the box. Best to build it from the bottom up, finishing off with connecting the faucet. Trust me, it's a smoother ride this way. And those extension lines they throw in? Didn't need 'em. But do yourself a favor and rig up some shut-off valves on your supply lines – just a good life pro tip. Once everything's hooked up, crank the water back on and do a full-on leak check as you give it a test run. Fingers crossed my ramblings save you a headache or two. Happy installing!
Installed this in our remodeled bathroom, and it looks fantastic. Had a small issue during installation, but still great value for the price.
When I was picking out a filler, I didn't realize how much height would matter. My first go was a towering behemoth that just took over the whole room. This time, I hit the jackpot. It's stunning and works like a charm. Really rounds out the room without trying to be the center of attention.
This thing looks solid and lives up to its heavy-duty promise. The base is big and square, just how I wanted it. It's exactly what I was hoping for when I ordered it.
This faucet is a beauty, gives off those high-end vibes. But, oh boy, the installation was a nightmare. My husband, bless him, spent hours on it. If I had known, I might have gone a different route to save us the headache. The hoses were either too long or too short, and getting it to not leak was a challenge. It's like it was designed to be the first thing you install in a bathroom, not one of the last. Still haven't used it yet, but I'm keeping my fingers crossed that it's worth the hassle.
We've just finished creating this spa-like room in our house, and this tub filler was the cherry on top. It pours into our double slipper tub beautifully. The plumber mentioned it was a bit of a pain to install due to its small base and tight clearances, but after some adjustments, it's solid. The water flow and temperature control feel premium, and the hand wand is a nice touch with its flexible hose. Totally recommend it, but maybe get a plumber who knows their way around tub fillers.
Went for this tub filler because it looked great and the price was right. Install was smooth, and I was loving the look and function... until the shower diverter decided to pop off out of nowhere. This happened about five months in, barely used. Turned out the original diverter was over-tightened and broke.
This piece is a stunner with our antique bathtub. The mix of modern and vintage is just chef's kiss. Easy to install and arrived fast. Big thanks!
Simply excellent.
This bath faucet is both affordable and luxurious. It's heavy, sturdy, and looks amazing. Definitely the best value you can find.
Overall, I'm happy with this tub filler. The water pressure's a bit low for my liking, and the installation was tricky, especially with getting everything secured properly. But I managed, and it looks good.
This faucet is just beautiful. Keep in mind you'll need some space around your tub for it to fit without issues. The floor connections need to be just right—not too high, not too low. It's a bit of a tight fit, but with a little patience, it looks and works great.
Really high-quality material and super aesthetically pleasing. Highly recommend.
Got this for our standalone tub. It's a bit wobbly, but it does the job and looks beautiful.
Our master bathroom needed a complete redo, and we decided on a clawfoot tub which meant we needed a free-standing faucet. Chose this one based on the design and reviews, and it's been a hit. The design is simple yet elegant, and the water flow and handheld wand are perfect for baths and quick washes.
Honestly, this faucet and sprayer set is pretty fantastic. The metal build, except for some bits of the hand-sprayer, feels solid. But those instructions were useless, and figuring out hot from cold was a guess until I did. Found out the hard way that the front hole's for cold water. Removing the protective plastic was a breeze. For anyone installing this themselves, it's pretty straightforward if you ignore the provided instructions and build from the bottom up. Much easier than you'd think.
Just got it installed today, and it's looking nice.
Installation was a breeze, especially since it's designed for floor-installed hoses. We had to get creative with our wall-installed ones, but it worked out. The only downside is it takes a while to fill the tub because of the slow water flow.
Everything's working and looking great, but it could do with a higher flow rate. Takes about 10 minutes to fill the tub halfway.
Totally in love with this faucet's look and how it operates. The handheld doesn't drip or leak, which is a plus.
The faucet's cool and matches the champagne bronze I was going for almost perfectly.
This tub filler is just as I expected from the pictures. There's a slight wobble, but nothing serious. Ran into some issues with the specs not matching up for installation, but once that was sorted, it looks fantastic.
Love the color and shape of this bath piece. The spray looks great but tends to leak a bit if you don't let it dry out after use. Would've chosen differently if I'd known about the sprayer issue.
Was hesitant to buy this faucet because of the price, but it turned out great. It's heavy and hasn't needed extra support despite some reviews. My plumbers were impressed, and installation could've been a DIY project if we didn't need to move water lines. Loving it so far!
We're loving this faucet. The spigot swivels, which is handy, and you can leave the water at your preferred temperature. The wand works perfectly, just let it drip a bit after shutting it off. The metal construction feels solid.
Impressed with the quality. It's made from nice materials and seems well crafted. Haven't installed it yet, so no pics.
Looks good and seems sturdy, though there's some wobble. Might be an installation issue, but the contractor insists it's secured properly.
Installing this was quite the project, especially on a concrete slab. Took some creative solutions to get it stable and not wiggly. The connections at the base are a tight fit, and the odd thread size didn't help. If you're hiring a plumber, be prepared for a possible high bill. If DIYing, it's gonna take some effort, but it's worth it in the end.
Really happy with this standing tub faucet. It's beautiful, easy to keep clean, and wasn't hard to put in. I'll be recommending this to friends for sure.
This filler matched my clawfoot tub perfectly! It's a great mix of modern and timeless, exactly what I was looking for. Haven't used it yet since the home's still under construction, but the installation went smoothly with professional plumbers.
Super happy with this product. It looks and functions fantastically. Had a few hiccups along the way, but the company was amazing. They sent out the parts I needed super fast and provided great installation instructions.
This faucet just takes me back to vacation vibes every time I use it. It's everything I hoped for and fits perfectly with what I had in mind.
Feels like it should cost a lot more. The waterfall effect and valve are just brilliant.
Chose this for our new master bath and couldn't be happier. The look and quality are incredible for the price.
Can't wait to get this installed next to my freestanding tub. It arrived safely, and everything feels smooth and well-made.
We revamped our master bath and went with this faucet for the standalone tub. Love the style and how it sets the mood in the room. It was professionally installed, so I can't comment on that process, but it looks fantastic.
This faucet is not only gorgeous but sturdy too. Installation was straightforward, and the features are easy to use. Exceptional product and service.
Haven't used it yet, but the packaging was impressive, and it looks and feels sturdy.
Really sleek and nice! Just a heads-up, water does leak out the sprayer after use, so let it drain over the tub for a bit.
Had to replace an old tub filler and found this one with a larger base. It's made of much better metal than our old one. Really glad we found it.
Love the gold color, came well protected, and the color is just right. Very satisfied.
Looks and functions great. Instructions were a bit confusing, but I'd still recommend it. No leaks so far.
It's gorgeous and surprisingly easy to install.
This faucet was a breeze to put in. Didn't even need a plumber for it.
Really upgraded the look of my bathroom.
Installation was super easy, and it makes my new bathroom look fantastic. Works perfectly.
Came packaged really well, with a lot of care in wrapping each part. It's beautiful, and the shower head feels like rain. Absolutely love it.
Makes the tub stand out, and the water flow from the handheld is strong.
Was concerned about sturdiness but secured it with my own bolts, and now it's really solid. Great addition to our renovated bathroom.
I snagged this faucet and sprayer combo because it looked top-notch. It's all metal, except for parts of the hand-sprayer, and it does its job well. The setup instructions, though? Pretty much a joke. And figuring out which hole was hot and which was cold was a guessing game since they didn't mark it. Ended up learning the hard way that the cold water goes in the front. And getting that protective plastic off was easier than I thought; just had to cut a couple of bands. If you're thinking of installing this yourself, it's doable. Just start from the bottom up and save connecting the faucet for last. Trust me, it's easier than the instructions make it seem.
The placement of the hot/cold lever is a bit odd at the back, but it works fine.
After looking at so many expensive faucets, I'm glad I chose this one. Even the spray hose is great for cleaning.
This faucet is beautiful. Installation was a bit tricky, but it's worth it.
It looks good and works exactly as expected.
We absolutely love it!!
A fantastic addition to the bathtub.