SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this compact parasol! Perfect for all weather, and the UV protection is a bonus. 👍
This umbrella my go-to for sunny and rainy days alike. The dual-purpose design really stands out!
The three-fold feature makes it super easy to carry around in my bag. Great product!
Quality meets functionality with this one. It's made from durable material that can withstand various weather conditions.
No more worrying about sudden showers or harsh sun rays thanks to this trusty little thing 🌦️
compact and lightweight
this isn't just an ordinary umbrella, its manual control makes it reliable even on windy days.
A must-have year-round essential! I'm impressed by the quality and convenience of this product.
Fashionable and functional - adds a touch of sophistication while keeping you protected from the elements 😎
I appreciate the non-automatic feature which lets me have full control over its use – no more unexpected opening or closing incidents!
Gone are the days when I had to choose between style and practicality – with this dual-purpose design I get both!
Amazing!!!👏👏
Seriously loving how convenient it is to carry around due to its three-fold design. No more bulky umbrellas for me!
the uv protection is a game winner, now I can enjoy my sunny day outings without worrying about skin damage.
finally found an umbrella that's not just durable but also stylish. Absolutely worth every penny!
This compact parasol has been nothing short of perfect. It’s lightweight yet sturdy and the UV protection is a major plus.
Good and nice thing 👌
Last but not least, this product isn't just an ordinary umbrella - it's a smart choice for those who value both protection and convenience like myself.