SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using these HiFi stereo in-ear wired earbuds for a few weeks now and I must say, they are absolutely fantastic The sound quality is truly remarkable - clear, sharp with just the right amount of bass. It's almost like being at a live concert! Also, the inclusion of both USB Type C and 3.5mm Jack options is such a thoughtful feature because it allows me to switch devices without any hassle which makes them even more versatile.
These earbuds are a dream come true.
Superb sound quality, comfortable fit - these earb tick all the right boxes.
These earbuds are an absolute joy to use! The audio quality is top-notch - crisp highs and deep lows make for an immersive listening experience whether I'm jamming out to my favorite tunes or catching up on podcasts. Plus, having both USB-C and 3.5mm jack compatibility means I can use them with all my gadgets seamlessly.
Just got these in-ear headphones and they're amazing
Highly recommended!
If you're looking for high-quality wired earbuds that deliver excellent sound reproduction while offering comfort during prolonged usage periods then look no further than this product! They also come equipped with both USB type C and 3.5 mm jack compatibility making them highly suitable for multiple devices.
no more compromising on audio quality with these hifi stereo earbuds!
Truly impressive!
The first thing that struck me about these earbuds was how comfortable they were; no discomfort even after hours of continuous usage. But what really blew me away was the sound quality - so clear, so rich! And let’s not forget the dual connectivity options which just adds to their convenience factor.
love it
these little gems are awesome...
ok
What sets these HiFi Stereo In-Ear Wired Earbuds apart from others in its category? Well, firstly there's the amazing sound clarity – every note perfectly captured as if you’re experiencing it live! Then there's their universal compatibility through either a USB Type C or 3.5mm Jack connection ensuring seamless device transitions whenever required.
Perfect for long hours of use, great sound clarity and versatile compatibility.
Crystal clear audio with a snug fit, my new favorite earbuds!
These earbuds are a true testament to what good sound quality should be like. The HiFi stereo provides an immersive audio experience that makes you feel like you're right in the middle of a live performance. What's more, the option of using either USB Type C or 3.5mm Jack means I can use them with any device without worrying about compatibility issues.
Great comfort paired with excellent sound reproduction - what's not to love?
Normal budget headphones, in terms of listening to music norms, cinema norms, I don't play games. The only thing missing, a simple cover in the truest sense of the word, even with a large advertising logo.