SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i absolutely adore these retro-style socks!! not only do they look amazing but they feel great on my feet too. no slipping or bunching up which is always a plus 👍
I'm in love with how durable these socks are! After numerous washes, their shape and color remain intact. The quality is truly impressive.
these socks are such a classic addition to my wardrobe 🧦 their timeless elegance adds that extra touch of sophistication i've been looking for!
Soft cotton fabric against the skin feels heavenly! Can't get enough of them.
The double needle construction of these cotton wonders ensures an excellent fit that doesn't slip or get all bunched up - comfort at its finest!
Absolutely thrilled with my new pair of retro Japanese style socks. Perfectly suited for daily use yet elegant enough for dressier occasions as well.
No slipping or bunching with these gems. They fit like a dream.
Can we talk about how skin-safe these socks are? No nasty chemicals here – just pure comfort wrapped around your feet 😊
I’m loving this subtle blend of practicality and style in one package! These cotton babies have quickly become my go-to choice every day!
good socks
Gotta say, I am super impressed by how eco-friendly these socks are! It's great knowing that what I'm wearing isn't harmful to me or the environment 🌎
These socks are my daily go-to! Comfortable, stylish and perfect for every occasion.
eco-friendly, soft on my skin, and super durable. what more could you want from a pair socks?
The retro Japanese style is so unique - I'm constantly getting compliments!
These socks are a dream come true! They're perfect for everyday wear and the solid color design is so versatile. I can wear them to work, school or just casually out and about. Plus, they're incredibly comfortable thanks to the soft cotton fabric.
it's hard finding good-quality long-lasting stuff nowadays...but not anymore💪i found it right here with these awesome retro-looking japanese style cotton sockies!!! still going strong after many washes👏
I love how they maintain their shape and color even multiple washes. Quality at its finest!
A subtle yet sophisticated touch to any outfit – that's what these socks add 👌