SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hat is a total must-have! The roll-up brim gives it such a unique look. I love wearing it to music festivals! 🎶🤠
I've been looking for the perfect all-season hat and this one truly delivers. It's warm in winter yet breathable in summer, thanks to its wool material.
no caps needed because this hat speaks volumes on its own. casual yet stylish, perfect with any outfit i throw together
This hat has become my favorite accessory for all seasons. It’s made from high-quality wool which keeps me warm in winter and cool in summer The unisex design means I can share it with my partner, and we both enjoy its comfort and style. The roll-up brim gives it that extra touch of personality.
The unisex design of this cowboy hat makes it super versatile can share it with my partner
😍
I was looking for a versatile hat that could be worn year-round, and this one exceeded all expectations! It's stylish yet casual, making it easy to pair with any outfit—be it jeans or a jacket—and the premium wool material feels fantastic against my skin while providing just the right amount of warmth.
great value for money considering you can wear it all year round, rain or shine ☀️☔️ Love how easy it is to pair with my wardrobe staples.
this isn't just your average cowboy hat—it's got personality! the roll-up brim adds an unexpected decorative touch that sets me apart from others.
I'm absolutely in love with this hat! The wool material is not only comfortable but also provides the perfect amount of warmth during cooler months. Plus, it's breathable enough for summer wear too. I've received so many compliments on the unique roll-up brim design—it really adds a contemporary flair to my outfits
Being able to wear something as cool as this cowboy-style cap during any season? Count me in!
Bought this on a whim and now I'm obsessed—the premium wool material feels amazing against my skin and keeps me cozy when temperatures drop. ❄️❤️
this jazz cap has become my go-to accessory whether i'm hiking or just out enjoying sunny days.
This cowboy hat is more than just an accessory; it’s a statement piece reflecting individuality. Its soft wool fabric ensures comfort throughout different weather conditions while maintaining breathability during warmer days. What sets this apart from other hats is its unique roll-up brim design adding modernity to classic western style.