SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This chair truly embodies the epitome of comfort and luxury. It’s not just the aesthetics, which by the way exudes class and sophistication, but also its functionality that leaves nothing to be desired. Ergonomics meets style in this beauty - an absolute game changer for those long workdays. Every penny spent has been worth it as it brings unparalleled elegance and comfort into my workspace. It's more than just a chair; it's an experience of unrivaled comfort that makes even the most mundane tasks enjoyable. My workdays have never been more comfortable or productive since I started using this chair. Who knew something as simple as an office chair could bring so much joy? Absolutely love how plush, luxurious yet functional this piece is!
I never thought I'd be this excited about an office chair, but here we are! The blend of ergonomics and style is just perfect - it truly brings together functionality and aesthetics in one product. The plushness adds to its luxurious feel, making me look forward to working every day. It's literally sitting on a cloud; so comfortable that even extended workdays don't feel as tiring anymore. Every penny spent on this swivel executive beauty has been worth it, given how it has transformed my workspace experience into something more enjoyable and less stressful. Its unrivaled elegance coupled with the unmatched level of comfort makes this not just a piece of furniture but rather an experience in itself! This isn't your average office chair - it's sophistication, relaxation, and productivity rolled into one indispensable item.
Not only does it look classy and sophisticated, but its comfort level is also off the charts. Long gone are my days of discomfort during extended work hours; instead they've been replaced with ones filled with ease and relaxation all because of this amazing chair. It’s not merely furniture; rather, it provides an experience that enhances productivity while offering unrivaled elegance in any workspace setting.
Wow, this chair is the epitome of comfort and luxury. The footrest is a fantastic addition!
I've been using this chair for weeks now, it's literally like sitting on a cloud.
never thought I'd be so excited about an office chair but here we are... it's perfect!
👍
Definitely worth every penny spent
Luxury meets functionality in one single product - that's what this swivel executive chair with footrest offers.
My workdays have never been more comfortable 😊
love how plush and luxurious this feels
Ergonomics + style = best purchase ever!!
comfortable, looks classy and comes with a handy footrest – what more could you ask for?
absolute bliss
Oh my, what a chair!
this one is just perfect
This swivel executive beauty is worth every penny and more. The foot addition is pure genius.
love it
Ergonomics meets style in the best purchase I've ever made
makes work so much easier
installation was sweaty but im very satisfied still!
Absolutely comfortable, looks sophisticated yet has that cozy feel because of the handy footrest
never knew work could be so relaxing
Literally heaven-sent!
Sitting all day isn't as dreadful anymore thanks to my new ergonomic friend here ❤️🩹
the feeling? Cloud nine
The epitome of luxury packed into an amazing chair
It's not just a chair, it's an experience of unrivaled comfort and elegance.
my feet are thankful!
Finally found the perfect balance between style and comfort with this one
all good with this one
No addition needed! Product is perfect as it is.
ok
Your office routine will change with this baby #recommend
Good
This chair has a whole personality!
💖
I literally feel heaven-sent when sitting on it all day long 👼🏽♀️
would pay more for this one
Balanced
😍
Feel like getting another one for home office
All good!
dream come true for my office space
Ergonomics at its finest
takes some space but WILL do its job
Unrivaled elegance and comfort
crazy quality
5 stars
💛💛💛