SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Okay, so let's talk about this hat. I mean, it's just a dream come true for anyone who values comfort and style in their headgear. It fits like a glove on my noggin. Not too snug that it feels like a vice grip on your brain but not too loose either where you're constantly worrying about the wind blowing it off into oblivion. Speaking of fit, don't you hate when hats are so tight they leave those annoying red lines across your forehead? Well guess what? This bad boy doesn't do any of nonsense! You can wear this beauty all day long without looking like you've been branded by your own accessory once you take it off. You know how some hats feel great at first but after wearing them for a while they start to get uncomfortable or hot? Yeah well, not with this one! It’s got that perfect balance between being cozy yet breathable which is pretty rare these days if you ask me. And let's talk about the looks because we all know that matters big time when choosing our gear. This hat is seriously stylish! It has an understated elegance to it which makes it versatile enough to be paired with any outfit - whether casual or dressy! So yeah, if there was ever such thing as the holy grail of hats then this would definitely be my top contender for sure. In terms of comfort and style – I’m telling ya – this hat is absolutely nailing both aspects outta the park! So go ahead and give yourself permission to fall in love with a new favorite piece in your wardrobe collection because trust me; once you put this gem on your head, taking it off will be the last thing on your mind!
Love this beanie! It's super warm and stylish. Great for casual days out.
This hat is a real head turner, the rabbit fur feels so luxurious. Plus it fits perfectly!
I got one in every – they're that good! Complements any outfit I wear 😊.
wow just wow! never thought a beanie could make me feel so chic and cozy at the same time
The unisex design of this hat makes it versatile - my husband and I share ours all the time.
Perfect for those chilly morning runs, keeps my ears nice and toasty 🏃♀️.
i'm not usually a hat person but i couldn't resist these colors...and now i can't take it off!
So impressed with how warm yet lightweight this beanie is. Feels like wearing a cloud on your head ☁️.
The solid color pattern goes well with everything in my wardrobe. Its classic style is just unbeatable!
👌
The warmth and comfort are unmatched, perfect for those cold winter days ❄️!
So soft to touch, feels like real rabbit fur...and looks absolutely stunning too!
The nine color options make it easy to match with anything in my closet. A truly versatile accessory!
Love the chic vibe this beanie gives off!
Rabbit feels so luxurious
This hat is my go-to for cold days, so warm and comfy.
The color options are amazing! I want them all 🌈.
This beanie adds an instant cool factor to any 👍🏼.
Love the luxurious feel of this beanie. It's my go-to winter accessory!
Adore the unisex design, it's a hit in our household.
This hat is a savior on cold days, keeps me super warm and stylish.
Appreciate the unisex design, it's popular in our family.
Ok
The rabbit fur feels so plush. Best winter purchase ever 💕.