SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the car design! My little one is always excited for mealtime now. Plus, it's super safe with all food-grade materials.
This set made meals so much easier. The suction cup keeps everything in place and my toddler can't throw his plate anymore 😂
I'm impressed by how durable this dinnerware set is, despite being light and gentle on baby’s skin. It's a great buy!
The silicone spoon and fork are perfect for my child's tiny hands to grip. Meal times have become more fun as she learns to self-feed.
Got this as a gift for a friend who just had her second child - she absolutely loves it!
good quality and safe for babies 👍🏼
i love how easy the suction cup makes clean up after meals. no more plates flying off the high chair!
The size of the utensils are perfect for small hands learning to eat on their own, plus they're 100% food grade which gives me peace of mind.
No BPA or any harmful chemicals? Count me in! This baby dinnerware set has been such a great addition to our kitchen essentials 🙌
this cute little dinner set is not only functional but also adds some style during meal time...love it 💕
Absolutely adore this product - from its playful design that keeps my kid entertained, to its eco-friendly nature that takes care of Mother Earth too!
the removable suction cup feature is amazing...no mess whatsoever at feeding time anymore 😊
eco-friendly, safe for my baby and super cute design...what more could i ask for?
This dinnerware set is perfect for any parent who wants to make meal times fun and safe
bought this as a gift for a friend with a toddler...she was over the moon! she said it made feeding time so much easier 👏
A+
The strong suction base has saved us from countless spills and messes during mealtimes - thank you!
I got this set because of its safety features like BPA-free materials, but I stayed for the adorable car design that brings smiles at every meal 😄
We love how durable yet lightweight this dinnerware set is. It's survived numerous drops without showing any signs of damage.
With all food-grade materials used, I can rest easy knowing that my child's health isn't compromised while using this dinnerware set 🌟