SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loves her, beautiful, comfortable and quality.
A beautiful bed, looks comfortable and high quality, I hope it will last and that the fabric will be preserved for a long time.
This bed is a dream come true for my dog, he just can't get enough of it. The soft cotton material makes it so comfy and cozy, perfect for his afternoon naps 🐶💤.
Very beautiful
I love that this mat is versatile! It serves as both a sofa and a pet bed - great value for money. Plus, the washable cover means I can easily keep it clean.
Impressive
My cat loves to curl up in this warm little nest during winter months. It's her favorite spot now ❄️🐱❤️.
this product is simply brilliant! not only does it look good in my living room but also provides ultimate comfort to my pets 👌🏼
Super comfortable and very pretty. Very fine fabric but good quality. I recommend!
ok
The breathable fabric ensures that our pup stays comfortable throughout the year. And did I mention how easy it is to wash? A big thumbs up from me!
i was looking for something functional yet stylish for my pets and stumbled upon this 3-in-1 mat. happy with the purchase; the chic colors go well with any decor 👍
satisfactory
This multifunctional mat has been an excellent addition to our home – providing unmatched comfort for our furry friend while blending seamlessly into our décor.
Bought one in each color - they're just too cute! My dogs love them and they make such a nice touch in every room 😍.
The dog very loves his new bed! 👍🏼👍🏼
The product is great, just like in the ad.
recommend
Our new kitten took to this bed immediately—it’s like her own personal cloud ☁️ She seems very content with its plushness.
Great design, super soft material... what's not to love about this pet mat? It keeps my buddy warm during winter nights which gives me peace of mind 💙 .
splendid