SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of celestaris.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of celestaris.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a cat tree that would keep my two energetic kittens occupied, and this tower has exceeded all expectations. It's tall enough to satisfy their love for heights and sturdy enough to withstand their rough play sessions. Plus, it doesn't take up too much space in our living room which is an added bonus! Highly recommend!
All really as described. Convenient instruction and assembly. Good quality.
43cm wide, it's a little smaller than the 50cm I used in the front, and it's a little harder for a child to play and I like small kids. I'll do it for you. There are two big trees in the original wooden tower, so it's okay to buy them for small children's walkers and sickle sleep. I'm a little sorry because I used to have three Longs compared to two, but I like the color and material. I use it better in summer, so the mink is hot. This is less hot because it's a cloth. Especially, the Lmorning cover is removable and washable.♡The Cat Tower is cute, I'll use it well.
This cat tree is everything I could have hoped for and more - sturdy, tall, and my cats love it!
Simply amazing!
It is huge and amazing, my cat is very comfortable, the only thing is that the ramp with a scraper is a little small so my cat does not like it but the rest is super
It's sturdy and the finish is neat. I want to see the cat is still strange.
amazing
I couldn’t be happier with this purchase! It’s given our feline family members endless hours of fun 😺
i absolutely adore how much my kitties enjoy their new playground. no more scratched furniture thanks to this great investment 😻
this tower is a hit with both our older cat and the kitten. keeps them entertained while providing a cozy place to nap 🐾👌
The design is sleek and modern. My cat loves lounging on it too!
The scratching post is very nice and stable! Can only recommend it!! Thank you
Not only does this tower provide plenty of entertainment for our fur babies, but it also saves space in our living room - win-win situation here!
My three cats have been having so much fun since we purchased this multi-level tower – such an excellent buy!
I was pleasantly surprised by how easy it was to assemble...and now my cats won't leave it alone!
Bought this for my feline friends, and boy, they're over the moon! It's sturdy and tall - just what they needed.
i was skeptical at first but i'm so glad i bought this. both our kittens can't get enough of their new playground
cool
My cat liked it very much
Our family recently adopted three cats from the local shelter, we wanted to ensure they felt at home with us This multi-level cat tree has been instrumental in achieving that goal! They have plenty of space to climb around and explore or simply relax when they want some quiet time. The quality is also excellent - it still looks brand new even after months of use.
Great product!
The best thing we ever bought for our fur babies, hands down! They spend hours playing on it each day.
The height of this cat tree is perfect for my adventurous kitty who loves climbing up high places.